Edition #29

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It’s an exciting time to be a QFloors user. In case you haven’t heard – we’ve got a lot of new things to talk about. We’re happy to share these new QFX features with you, some available now and others coming soon.

E-Signature Feature

Our new E-signatures tool is now available for all of our QFX customers. We recently hosted an hour long webinar detailing how this will work and what it can do. Here’s a link to the webinar recording, if you’re interested in learning more.

Move & Group Sales Order Lines

QFX also now delivers the ability to move and group sales order lines. This has been a feature that customers have been waiting for for quite some time. We’ve had early adopter customers testing this for quite some time, and their responses and feedback have been very positive. The initial responses from our early adopter customers have been very positive. The QFX update featuring this (and other new enhancements) was released to all customers last week.

This QNews article walks you through getting started with e-signatures and sales order line grouping and moving, with helpful steps and resources included. 

Here’s how you can access moving and grouping on your QFX screen. When you click on a sales order line, you will now see these new buttons appear next to the “clear” button.

By pressing this button, you can add this line item to either an existing group or create and bring it into a new group.

To rearrange the order of line items on a sales order, you can press these up and down arrows. It will allow you to select a single line or a group of lines.

You can also move blank lines to the bottom of the sales order. This prevents you from having a bunch of blank lines in between everything.

QFloors Leads Screen & Roomvo PRO CRM

Here’s another improvement that will be released soon. Our QFloors Leads screen and Roomvo PRO CRM screen will now automatically sync data, eliminating the need for downloads. If you enter a sales order or lead in the QFloors Leads screen, it will automatically appear in Roomvo PRO CRM. Likewise, anything entered in Roomvo PRO CRM will show up in QFloors.

As a reminder, the Roomvo PRO CRM mobile app is free for dealers. You simply have to request it. I hope that this update will be available within the next month.

Measure Square Integration

We are getting really close to having a much deeper integration with Measure Square estimators. Our programming is finished and we’re just waiting for them to finish up a few things on their end. This will allow MeasureSquare (M2) to connect directly to the QFloors product catalog. Products can be pulled directly from QFloors while using M2, and when brought back into QFloors, they will automatically match and populate. I believe this will save dealers a lot of time and headaches.

And More is Coming

These are just a few of the new features that are either now available or coming soon in QFX. We also have several additional enhancements in development, with expected releases around Q4 of this year (development timelines may continue to evolve).

A few of these include: 

• Address verification
• Automatic sales tax selection by address. 
• Google maps integration. 
• Upgraded installer view
• Upgraded labor scheduling. 
• New replacement for QReporter.

We continue to work hard to bring these new updates to you as quickly as possible. In a recent webinar, Pawel expressed his commitment to aggressive development. We’re excited to see that momentum taking shape in these real updates.

Key Takeaways:

• E-Signatures are now available in QFX. Send, sign, and store proposals directly in the system with automatic syncing and notifications.
• Grouping & Line Moving give you more control over sales orders, making it easy to organize, reorder, and insert line items as needed.
• New tools work seamlessly with existing sales order functions, helping you manage orders faster and more efficiently.
• Training resources are available to help you get started quickly, including videos and knowledge base articles.

Exciting new features are now available in QFX, including E-Signatures, Grouping, and Line Moving. To help you understand how they work and how to use them in your day-to-day workflow, we’ve created knowledge base articles, training videos, and webinars.

E-Signature

First up is E-Signature, our new add-on feature that allows you to send proposals to your customers for approval along with your own terms and conditions.

How it Works:

Customers can:

• View the proposal
• Read your terms and conditions
• Sign the document electronically 

Once signed, the document is automatically sent back to you and stored in the Document Manager. No copying and pasting required. You’ll also receive an email notification when the signature is complete.

Things to Note:

• You can choose from four proposal templates
• Terms and conditions are fully customizable 
• Formatting tools include spell check and font styling options
• This feature uses the new QFX reporting tool (not QReporter), so template options are currently limited. 

Getting Started:

To get started, explore these resources

• Setup video
• E-Signature training video
• Full E-Signature webinar, including a walkthrough, pricing, and FAQs

Grouping and Moving Lines

Another exciting feature is Grouping and Moving Line Items.

You can now organize line items by grouping and moving them within the sale. So if you forget something, it no longer has to stay at the bottom of the order.

Grouping Line Items

When you click on a sales order line, you will now see new buttons that appear next to the “Clear” button.

By pressing this indent button on the right side, you can add this line item to either an existing group or create and bring it into a new group. 

You can create a group name, such as:

• Kitchen
• Bedrooms
• Living room

Moving Line Items

You’ll also notice new up and down arrows at the right side of the line, along with the buttons that have already been there for line splitting and clearing.

The Line Moving feature can be used on its own by clicking the up and down arrows to reorganize line items or use it as an insert line option for a forgotten item.

A common workflow: 

1. Add a new item at the bottom of the sale

2. Use the up arrow to move the line to where you want

Things to Note:

• Line items remain in numerical order
• Each line has a unique ID to maintain system accuracy in other screens (ie: the Materials screen, etc.)
• These tools also work alongside existing split and clear line functions. 
• You can also move blank lines to the bottom of the sales order. This prevents you from having a bunch of blank lines in between everything.

We’ve also created  a new training video and a  knowledge base article covering Moving and Grouping Lines.

Getting Started:

Here are a few more training resources to help you get started with Moving and Grouping Lines:

• new training video
• knowledge base article

Need Help?

If you’d like additional guidance, our client services team is always here to answer any questions you have. Just give us a call, and we’d be happy to help. 

Phone: 1-801-563-0140

If you’re wondering how to increase flooring sales, the answer isn’t always more traffic, lower prices, or longer store hours.

Many flooring dealers already have enough opportunities coming through the door. The bigger challenge is converting more of those opportunities into completed projects.

The most successful flooring retailers increase sales by improving their sales process, following up consistently, and keeping customers engaged throughout the buying journey.

Here are seven proven ways to increase flooring sales without adding more staff or dramatically increasing your marketing budget.

7 Proven Strategies to Increase Flooring Sales

1. Set Up a Simple, Repeatable Sales Process 
2. Follow Up Within 24–48 Hours on Every Flooring Quote 
3. Always Leave Customers With a Clear Next Step 
4. Track Every Active Customer and Quote in One Place 
5. Pay Attention to Customer Activity and Interest Signals 
6. Make Consistent Follow-Up the Standard, Not the Exception 
7. Use a System That Keeps Everyone on the Same Page 

BONUS: How Roomvo PRO CRM and QFloors Keep Your Sales Process Organized

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Set Up a Simple, Repeatable Sales Process

One of the most common reasons flooring sales are lost is the lack of a defined process.

The customer visits the showroom, asks questions, looks at samples, receives a quote, and leaves. What happens next often depends entirely on whether they decide to come back on their own.

Without a structured process, follow-up becomes inconsistent, opportunities fall through the cracks, and sales performance becomes difficult to improve.

That’s why it’s critical to document a uniform sales process so that your customers consistently receive the experience and attention they deserve.

Action Item: Document the exact steps every customer should experience, from initial showroom visit to installation. Then train every RSA to follow that process consistently.

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Follow Up Within 24–48 Hours on Every Flooring Quote

Many flooring projects don’t disappear because the customer lost interest.

They disappear because the conversation stopped.

Customers are busy. Flooring projects compete with work schedules, family responsibilities, vacations, and countless other priorities. Even highly interested buyers can become distracted.

Following up within 24 to 48 hours after a showroom visit or quote makes a big difference in whether a customer responds.

You’re not reaching out to be aggressive or pushy. You’re just making sure you stay on customers’ radars while they’re still thinking things over.

Action Item: Audit your last 20 quotes. How many customers received a follow-up within 48 hours? Set a goal that 100% of quotes receive a follow-up call, text, or email within two business days.

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Always Leave Customers With a Clear Next Step

Every customer interaction should end with a specific next step. (And “just let me know” is NOT an actionable step.)

Here are some good examples:

• Scheduling an in-home measure
• Reviewing a proposal
• Finalizing product selections
• Following up after a room visualization
• Setting a date for the next conversation

When customers leave without a clear next step, projects often stall. When they know exactly what happens next, momentum continues.

Action Item: Require every customer interaction to end with a scheduled next step. Before a customer leaves, ask: “What’s the best next step for us to keep this project moving?”

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Track Every Active Customer and Quote in One Place

When business picks up, it can get increasingly difficult for RSAs to remember every customer, quote, and follow-up task.

As a result, the customers who call the most tend to get the most attention, while quieter opportunities get missed. 

When you can clearly see all your active projects in a CRM system, it becomes much easier to know who to follow up with, which deals are stalling, and where to focus your time. 

Remember this: the more visibility you have into your pipeline, the more consistent your sales start to become.

Action Item: Create a system for tracking every active opportunity. At any moment, your team should be able to answer: Which customers are waiting on quotes? Which need follow-up? Which are ready to close?

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Pay Attention to Customer Activity and Interest Signals

Not every lead in your flooring store is equally interested.

When customers revisit a quote, come back to a visualization tool, or keep looking at products on your website, they’re basically showing they’re still engaged.

Those signals are a great way for RSAs to know which customers to follow up with first.

Instead of guessing where prospects are in the buyer journey, sales associates can focus on the people who are actually getting closer to making a decision.

Action Item: Identify the engagement signals available in your sales process (website activity, room visualizations, quote views, appointment requests, etc.) and prioritize follow-up with customers who are actively interacting with your business.

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Make Consistent Follow-Up the Standard, Not the Exception

Many dealers assume their top sales performers succeed because they’re naturally charismatic. 

In reality, high-performing sales associates are often distinguished by something much simpler: consistency.

They follow the same process for every customer.

They follow up on every quote.

They document every opportunity.

They know exactly where each project stands.

Consistency creates predictable results, which makes it easier to improve close rates across the entire team.

Action Item: Review your top-performing sales associates’ habits. What are they doing consistently that others aren’t? Build those behaviors into a documented process the entire team can follow.

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Use a System That Keeps Everyone on the Same Page

Individual effort can get you pretty far when things are slow.

But once the showroom gets busy, it gets harder to keep up. With more customers coming in, more quotes out, more follow-ups to remember, there are much more chances for things to slip through the cracks.

Without a solid process in place, growth starts to feel messy instead of manageable.

How do you know if the system you’re using is working? A good sales process helps flooring dealers:

• Close more of the quotes they’re already working on
• Stay on top of follow-ups
• Stop deals from falling through the cracks
• Get a clearer picture of what’s actually coming in
• Keep the team on the same page

There’s always room for improvement. But remember, the dealers who grow the most aren’t always the ones working the hardest. They’re the ones who’ve got an effective system that helps them stay organized when things get busy.

Action Item: Choose one part of your sales process that currently depends on memory or manual tracking and create a repeatable system around it. Small improvements often create significant long-term gains.

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BONUS: How Roomvo PRO CRM and QFloors Keep Your Sales Process Organized

Roomvo PRO CRM helps flooring dealers put these best practices into action.

By creating trackable customer engagement through room visualizations, RSAs gain better visibility into active projects, making it easier to prioritize follow-ups and keep opportunities moving.

For QFloors users, leads from Roomvo PRO can already be downloaded directly into QFloors for seamless follow-up and quoting. A deeper integration between Roomvo PRO CRM and the QFloors Leads screen is also coming soon, which will allow updates in either system to sync automatically and keep opportunity data aligned across platforms.

Roomvo PRO CRM is included for all QFloors users at no additional cost, making it an easy way to add more structure and visibility to your current sales process.

If you’d like to learn more about how Roomvo PRO CRM can support your sales workflow now and in the future, email us at sales@qprosoftware.com.

Key Takeaways:

• Start using QFloors/QFX early and often.
• Work closely with your Implementation Team.
• Ask questions when you need help.
• Confidence comes through practice.

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Have you ever seen a game where there are only seconds left, and suddenly everyone has to lock in, communicate, and execute to win? 

For some customers, beginning the QFloors/QFX implementation and training process can feel very similar. There can be excitement, pressure, uncertainty, and a feeling that there is a lot to learn in a short amount of time. One question I often get from new customers is: What can we do to make implementation easier? I usually tell them that there are two things that can help them get more comfortable and confident with their new software.

Get Involved Early

The customers who typically have the smoothest implementations and best long term success are those who jump in with both feet and actively use the software from the start of training.

There’s no substitute for hands-on experience. Learning QFloors/QFX is a lot like learning to drive for the first time. You can watch videos, observe someone else, and talk through it all day, but real confidence only comes when you get behind the wheel yourself. 

If you’re not sure where to start, here are a few simple things you can try:

• Enter leads
• Create sales orders
• Get familiar with B2B
• Explore key workflows
• Navigate the screens your team will use daily
• Try out different processes and steps
• Create test or “dummy” orders to practice

Don’t forget that if you get stuck, you can always reach out to our client services team. We’re happy to walk you through things and point you to the right resources.

Trust the Process and Work With Your Implementation Team

Your Implementation and Training teams are here to help you get set up quickly and successfully. They take the time to understand your business and are focused on making your transition into QFloors as smooth and efficient as possible.

That said, implementation works best as a two-way partnership. The more engaged and responsive both sides are, the faster and smoother the process will be.

For the best onboarding experience, we recommend:

• Keeping open communication with your Implementation Team
• Asking questions whenever something isn’t clear
• Sharing detailed information about your current processes
• Staying actively involved throughout training
• Using the client portal to communicate and complete tasks
• Responding to tasks and requests in a timely manner
• Trusting the process and staying patient as things are set up and refined

Confidence Comes Through Repitition

If you focus on these simple habits, the QFloors screens that once felt unfamiliar will start to feel routine, and the workflows that once seemed complicated will begin to make sense. The more you use the system in real day-to-day situations and work with our trainers, the faster it becomes a natural part of how you run your business.

The key is simple: the sooner you start using QFloors/QFX consistently, the sooner you’ll unlock what it can really do for your business.If you’re a new customer and still feel like you haven’t fully gotten up and running, even after a few months, that’s okay! It’s not too late! Our client services team is here to help you get back on track. Just reach out, and we’ll work with you to build a plan to move forward so you can get the most out of the system.

If you get hung up, have questions, or run into something you do not understand, please call our Client Services Team at 801-563-0140, Option 2.

Here’s to the future!

1 Day Intermediate Trainings

Key Takeaways:

• We’re hosting upcoming 1-Day Intermediate Trainings for users ready to go beyond the basics of QFX/QFloors.
• Learn best practices, time-saving shortcuts, and efficient workflows.
• Explore new features, enhancements, and tools that can help you get more from your software.
• Register for an upcoming training in Madison, WI or Cleveland, OH.

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If you’d like to level up your efficiency and get even more value from your QFX system, you’re invited to attend one of our upcoming 1-Day Intermediate Trainings. There you’ll:

• Learn best practices
• Explore new features & enhancements
• Discover time-saving shortcuts
• Become familiar with beneficial new tools

These trainings are coming up quickly, so register today! The training is $200 per person (excluding travel expenses).

Madison, WI – Registration Ends June 16

June 23

9 am – 5 pm

Register here

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Cleveland, OH – Registration Open

August 6

9 am – 5 pm

Register here

Future Intermediate Trainings

We also hope to host trainings in conjunction with the following tradeshows:

• Dallas, TX —  Mohawk Edge Summit show, Dec 1-4*, 2026
• Orlando, FL — SFN show, Jan 17-19*, 2027
• Las Vegas, NV — TISE, Feb 1, 2027

*Specific date still to be determined.

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What Will Be Covered?

QFloors co-founder Trent Ogden will cover topics such as:

• Are you doing the basics correctly?
• Tips and tricks for each screen
• Efficient navigation and searching
• Important accounting To-d Do’s
• Key reports to have on your radar, and why they matter
• New features and enhancements
• New integrations and products
• Personalized Q&A session

Who Should Attend?

This intermediate training is designed for current users who have worked within QFloors or QFX daily for at least 3 months and are ready to take their knowledge to the next level. 

Explore optimal procedures, advanced features, and what’s new now and coming soon.

Newer To QFloors?

For information on our free Basic Trainings, visit this web page.

Schedule Today!

Make sure you’re getting the most from your software investment, with these helpful upcoming trainings.

Key Takeaways

• Know a flooring dealer who is struggling with their current software?
• Refer them to QFloors and help them discover tools that can improve efficiency, visibility, and profitability.
• As a thank-you, you’ll receive a $100 gift card if your referral becomes a QFloors customer.
• Submitting a referral only takes a few minutes.
• QFloors and Roomvo were recently recognized in Floor Covering News’ Award of Excellence in Technology for the second year in a row

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For More Than 25 Years, Referrals Have Fueled Our Growth

If QFloors has helped your business operate more efficiently, improve visibility, or make better decisions, we’d be grateful if you’d share your experience with another flooring dealer who could benefit from the same advantages.

To thank you for helping us connect with new dealers, we’ll send you a $100 Amazon gift card when your referral becomes a QFloors customer.

How It Works

1. Submit a Referral
Share their information using our referral form.

2. We Contact Them
Our team will reach out to them to learn more about their business and needs.

3. Receive Your Reward
If they become a QFloors customer, we’ll send you a $100 Amazon gift card.

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A Few Quick Notes

• Referrals must be new prospects who are not currently in discussions with QFloors.
• Rewards are issued after a signed agreement and initial payment are received.
• Please make sure your referral is aware that we may contact them.

Recognized by the Flooring Industry — Thanks to You

I’m happy to share that QFloors and Roomvo were recently recognized in Floor Covering News’ Award of Excellence in the technology category. Being honored in consecutive years has made it even more special.

This award is especially meaningful because it’s based on dealer votes across the industry. With more than 7,000 votes cast for us, we’re honored that so many flooring professionals chose to recognize the tools they use and trust every day.

We sincerely appreciate our customers for your support, feedback, and partnership over the years. Everything we build is focused on helping you run more efficiently, and your input continues to shape where we go next.

Thank you for the opportunity to work with you and to play a small part in your success. We truly appreciate your continued support—and for helping us share QFloors with others who may benefit from it.

Key Takeaways

• Four new suppliers have been added to QFloors’ growing list of B2B-certified vendors.
• Several additional vendors are currently working through the certification process.
• More suppliers continue to adopt Web Services, helping streamline communication and information exchange.
• B2B/EDI and Web Services can help reduce manual entry, improve efficiency, and save time.

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QFloors continues to support industry-wide B2B initiatives through our involvement with FCB2B, an organization focused on improving communication between flooring dealers and suppliers.

On our website, you’ll find a current list of vendors and manufacturers that are B2B certified with QFloors, along with information about the documents and integrations each supplier supports.

We’re continually adding new certified vendors as more suppliers adopt B2B technology, helping dealers save time, reduce manual entry, and streamline day-to-day operations.See the Full B2B-Table

Newly Certified B2B Vendors

We’re excited to welcome the following suppliers to our growing list of B2B-certified vendors: 

• EJ Welch 
• Midwest 1938 
• Crossville Studios 
• Stone Solutions

Other B2B Updates

• The Dixie Group – Certified for FCB2B v3.2 and transitioning customers to its new v3.2 price catalog.
• Surface Art – Currently implementing a new EDI system.
• Florida Tile – Completed migration to a new EDI platform with updated B2B credentials.

In Progress: Vendor Certifications

The following suppliers are currently in the pre-certification stage with QFloors:

• Genesee Ceramic Tile Distributors
• Conestoga Ceramic Tile
• Cain & Bultman, Inc.
• Robert F. Henry Tile Company, Inc.
• Happy Feet
• Hamilton Parker
• Bedrosians

Stay tuned for future updates as these certifications are completed.

Vendors Offering Web Services

Web Services help QFloors communicate directly with participating suppliers, making it easier to access and exchange information electronically.

The following suppliers currently offer Web Services through QFloors:

• Adleta
• BPI
• Buckwold Western
• Elias Wilf Corp
• Engineered Floors
• Herregan Distributors
• Jaeckle Distributors
• JJ Haines
• Louisville Tile
• Mohawk Group
• Ohio Valley Flooring
• Shaw Industries
• WC Tingle
• Virginia Tile
• William M. Bird

Imagine placing orders, receiving updates, and exchanging information with suppliers without all the extra manual work. That’s the value B2B/EDI and Web Services can bring to your business. As we continue expanding our network of certified vendors, there are more opportunities than ever to streamline your operations, save time, and improve efficiency. If you’re ready to get started, our team is here to help every step of the way.

Contact us at 1-801-563-0140 or email support@qprosoftware.com and we can assist you.