Key Takeaways:
- Fraud is rising: Dealer chargebacks have more than doubled in two years.
- One $5,000 loss takes about $20,000 in new sales to recover. One scammed will-call pickup can wipe out a week of real business.
- Two scams to watch for: the classic stolen-card phone order, and a newer refund switch using a second card.
- You’re liable, not the bank: Any card that isn’t swiped or dipped in person puts the loss on you.
- Simple checks stop most of it: Match ID to the card, confirm a local zip code, and use a terminal.
- Have a plan if it happens: Call your processor fast, save your records, file a police report, and tell other dealers.
Roomvo and QFloors have spent the 18 months since the acquisition merging their technologies rather than simply selling two systems side by side. “This is a true merger of technologies,” said Chad Ogden, founder of QFloors. “It’s the harder, more expensive way to go… but it’s the best way.”
That work produced QFX, the newest evolution of QFloors. Its technology connects QFloors’ ERP to Roomvo’s CRM, websites, and visualization tools. Roomvo VP Brandon Shidlowski described the challenge as combining “essentially 35 collective years of development across two companies” without forcing dealers to relearn everything they already know.
Dealers are already seeing the payoff.
The Design House and Stonemeyer Granite reported a 27% increase in business after moving to a Roomvo website.
USA Flooring, who first used Roomvo tools, decided to add QFloors to their tech stack. Agency fees dropped by nearly half, in-store close rates went up by 30%, and QPay saved them almost $40,000 in credit card fees in a single month.
Bob’s Carpet paired the Roomvo Visualizer and Showroom Pricing QR codes with QFloors to modernize their showroom.
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