QFloors

Faster Bids, Improved Productivity: Mountain West Interiors’ Comeback Story

Mountain West Interiors came home to QFloors after using Floorzap.

The result? 25% higher productivity and bid times cut in half.

A competitor’s slick presentation convinced Mountain West Interiors to leave QFloors. But the switch revealed critical business and financial gaps in the new program. After months of bottlenecks, they returned to QFloors and found the stability, financial clarity, and innovation they needed.

50%

Faster Bid Creation

25%

Productivity Increase

300,000+

Active SKUs

50-100+

Line Items per Bid

Flashy sales vs flawed reality

With a massive product catalog of more than 300,000 active SKU’s, and projects requiring complex, 100+ line item bids, Mountain West Interiors needed the flexibility to move and group line items when creating a proposal. QFloors’ earlier legacy software did not yet have that capability, so they migrated to a competitor’s platform.

Initially excited over the shiny bells and whistles of the new program, the promise of a “feature-rich” experience was quickly overshadowed by operational failure. The new software struggled with core functionality, including:

A slow, inefficient interface

Financial gaps that compromised profit margins and limited financial visibility

Poor customer support, with long response times for urgent requests

“I needed real-time job cost data. We had to get back to a platform where we knew exactly where we stood with commissions, freight, credit cards, overhead, etc.”
Trent Thompson
President, Mountain West Interiors

Coming home to something new

Mountain West moved back to QFloors because it delivered what mattered most:

• Speed

• Accurate accounting

• Precise job costing

• Clear financial visibility

• Responsive customer support

laptop with QFX sales order siting on work desk

Even better – Mountain West Interiors was delighted to realize that during their time away, QFX had been launched, offering innovative and valuable new features like:

E-signatures

Line item flexibility (with moving and grouping)

Mobile-friendly features

“We know our exact financial data again, which is the single most critical asset for a business owner. It ensures we remain highly profitable so we can take care of our employees and scale successfully.”
Trent Thompson
President, Mountain West Interiors

male flooring sales rep working on computer while talking to a customer on the phone in a flooring store

Better tracking. Better financials. Faster interface.

The return to QFloors delivered immediate, tangible results across every department.

The operational friction experienced with the previous software vanished, replaced by the following gains:

• 25% increase in productivity,
company-wide

• 50% faster bid creation

• Improved job margins

• Greater financial accuracy

• Faster, more reliable performance

• Expert, timely support

The future looks bright, according to Mountain West Interiors. They’re enthusiastic about the super-charged pace of development and the helpful new tools being rolled out.

The team is confident that QFloors’ core commitment to their customers, paired with their aggressive innovation, will carry the partnership far into the future.

“QFloors is hands-down the absolute best system to manage a flooring customer throughout their entire lifecycle. It’s a true operational partnership, and we are incredibly glad to be back home.”
Trent Thompson
President, Mountain West Interiors

Founded in 2002 by Andy Thompson, and now led by 2nd generation president Trent Thompson, Mountain West Interiors is a rapidly expanding flooring company. Serving primarily home builders, their diversified offerings include “anything you can step on”, radiant heating, and a growing selection of wall coverings.

Mountain West Interiors attributes its robust growth to the deep trust cultivated with manufacturers, builders, and clients alike.