Faster Contracts, Smoother Sales: How E-Signatures Expedited Floor Dimensions’ Customer Experience

Removing a roadblock from the sales process

In the past, Floor Dimensions required customers to physically come into the store to sign their contracts before materials could be ordered and the project could move forward.

That created unnecessary delays – particularly for customers with busy schedules, elderly customers who don’t drive, or those who simply preferred to handle their purchase remotely.

The biggest impact for Floor Dimensions has been speed.

By adding QFloors e-signatures to its workflow, Floor Dimensions now sends a contract, and customers easily sign and return it, all electronically. No extra trips required. This flexibility is especially valuable when customers need a quick turnaround, or when they are sending a contractor, spouse, or other representative to pick up materials.

Customers sign from wherever they are so the sale keeps moving instead of waiting on a drive across town. 

“It just expedites the process. E-signatures make it very convenient for the customers and help the entire process move along quicker than before.”

Molly Sandoval
Sales Associate, Floor Dimensions

Better organization behind the scenes

Less lag time, more streamlining, and everything is in the same place.

Once a contract is sent, the team often gets the signed document back within 10 minutes. Which means they can quickly jump to the next steps and keep the project moving. This results in a quicker turnaround to complete the project, which speeds up cash flow.

The e-signature feature also helps Floor Dimensions simplify its administrative workflow by keeping all important documentation together with the job.
Previously, digital job information and physical paperwork lived in separate places. 

Now, staff can quickly see the signed contract, change orders, product PO’s, and other job information in one centralized location in QFloors. Which means less time spent tracking down paperwork, filing documents, or bouncing between manila file folders and the computer. 

Right image: QFloors screenshot is real. Background generated with AI.

“I would tell other QFloors users that the e-signature is a necessary upgrade. It has streamlined the way we send out our contracts and the way we’re able to file things.” 

Molly Sandoval
Sales Representative, Floor Dimensions

Image generated with AI.

Easy to implement. Easy to use.

The rollout was quick and painless.

Floor Dimensions says the whole sales team had it down after one quick walkthrough, and it’s been part of the daily routine since. 

In just a short time, they have processed more than 500 contracts using the feature.

Floor Dimensions sells the same way they always have. It’s just that now they’ve removed friction from the process. 

Photos (top) Molly Sandoval, Sales Associate, Floor Dimensions, (bottom) Julie Jacobson, Floor Dimensions

By making contracts easier to sign, faster to complete, and more seamlessly integrated throughout their QFloors system, e-signatures help Floor Dimensions efficiently move projects forward while giving customers a more convenient experience.

Floor Dimensions says it’s just one more way QFloors helps them to run a better business.

“From a management standpoint, we’re very happy with QFloors. In the 7 years we’ve been using the software, we’ve found it’s now so much easier to run our business efficiently. And it helps us see and improve margins.“

Julie Jacobson
Office and Sales Administrator, Floor Dimensions