17 Stores. 70 Employees. 10 Days. How this NFA dealer seamlessly transitioned to QFloors

Ashlie Butler, third-generation owner of Bob’s Carpet & Flooring, knew she needed a better software solution to manage her large, multi-location flooring business. Her previous software company “just got too big, too corporate”, and responsiveness and progression had plummeted. 

The system was unable to generate accurate financial reports in real time, making it difficult to truly know what was happening within the company. Additionally, the software was complex and challenging for employees to learn and use. 

Because Bob’s website and digital marketing was managed through a separate provider, the systems weren’t integrated. This meant staff had to manually enter leads and other data to keep everything aligned. 

After extensive research, Ashlie concluded that Bob’s needed new software, and QFloors was the obvious choice. Still, she worried about the potential disruption to her team. Training 70 employees—spanning a wide range of ages and technical experience—felt daunting. Given the volume of business Bob’s handles each day, any downtime was unacceptable.

Ashlie says switching to QFloors has been a game changer for their operations. “It was the right decision, and I wish we would have done it sooner.”

Elevated Customer Care: While Ashlie honestly acknowledges that learning a new system is never simple, she still says it was well worth the effort. “They held our hands, every step of the way.” She adds, “QFloors has been extremely responsive and very easy to work with. They answer the phones and get back to us in a timely manner.”

Greater Financial Visibility and Accuracy: One major benefit has been that It’s now much easier to know exactly what’s happening in the business. QFloors provides accurate financial reports on demand. Ashlie explains, “For the first time, we can actually make sense of the numbers in real-time. Having financial visibility is one of the biggest benefits.” 

Cost Savings and Easier Tracking: Bob’s also chose to bundle QFloors + Roomvo, saving them money, simplifying operations, and delivering a more seamless flow of information. “All the online leads are automatically synced from Roomvo PRO CRM to QFloors so that we can track them, trace them, and know what’s actually being opened and closed.”

Committed, Visionary Partner: With Roomvo + QFloors, Ashlie feels she’s found a long-term partner dedicated to innovation. “We’re very excited for what’s ahead, with QFloors and Roomvo. These partnerships have a big effect on our success moving forward.” 

After all is said and done, Ashlie says she’s happy with her decision. She just wishes she would have made the jump sooner. Her advice to other dealers?  “If you’re thinking about it, just do it!”