Edition #28

On October 2, Pawel Rajszel (Roomvo CEO and founder) and I hosted a webinar for all QFloors customers, and clearly outlined the roadmap for where we’re headed together. Just to clarify, this was a different webinar than the one we hosted for the general public on September 22, which covered all of the different services and products Roomvo and QFloors offer together.
During this Oct 2 roadmap webinar, we talked a lot about QFloors 10 (QFX), the development lineup, and our strategy for the future.
We showcased the QFX screens (dark mode included), and highlighted new improvements such as:

• greater speed
• more reliability
• easier mobile access
• faster dropdowns
• advanced searching options
• and more

We also outlined features currently being developed, and ones that have already been prioritized. In addition, we answered over 80 questions from viewers.

Rather than me trying to encapsulate everything we talked about, I highly recommend you watch the video. It gives a more complete description of the future direction from our new CEO, covers the rollout plan, answers a ton of questions as mentioned, and shows some of the cool new features of QFX.

We sent an email with the webinar link out to customers Thursday, Oct 9. If you can’t find the email, you can access the video here:

This is something every QFloors customer needs to watch.

I believe you’ll see why we’re so excited about this new platform and where we’re headed. The long term value to you, the customer, is huge.

Last August, QFloors founders and customers took in the impressive vistas of Alaskan scenery, while also charting the future, during our biennial Users Conference. The conference was held during a 7-day Alaskan cruise, aboard Holland America’s Koningsdam, roundtrip from Vancouver, Canada.

We wanted to do something special to mark our 25th year in business, explained QFloors founder Chad Ogden. While we already knew the incredible value of meeting and collaborating together, we wanted this conference to be really memorable. And attendees told us we achieved that.

Meetings were held during times at sea, and covered a range of topics, including extensive discussions about new and upcoming development, as well as industry benchmark comparisons, financial statement tips, and how do you handle dealer conversations. In addition, keynote speaker and therapist Dr. Tom (Ph.D., LMFT) provided practical suggestions for nurturing healthy relationships at home and at work, and dealing with stress. The nonprofit group, Women in the Flooring Industry, sponsored a highly engaged roundtable discussion hosted by Floor Covering Weekly’s Sharyn Bernard and therapist Lori Schade (Ph.D., LMFT).

Pawel Rajszel, CEO of Roomvo, and Brandon Shidlowski, Roomvo VP of Sales, also participated in the conference. During an opening presentation, Pawel explained, We don’t come up with technology simply for the sake of it. It needs to drive real results, be easy to use, affordable, and supported. Rajszel explained, Our vision for you, our customers, is one unified system, where changes are reflected everywhere with the data. You’ll have full mobility, where anyone can work from anywhere, using any device, and everything is synchronized. AI will make things even more efficient, and the technology can help you sell entire rooms with visualization fully built in.

During the discussion, QFloors customers also weighed in on their short- and long-term technology priorities, and features they wanted to see most quickly incorporated into the new QFloors 10 (QFX) platform.

If you’ve never attended a QFloors Users Conference, you should plan to make the next one. In addition to the training, attendees really get a chance to influence future direction and development.

Chad Ogden, QFloors Founder

Meeting participants also were able to enjoy the breathtaking scenery and explore the various ports. Chad expressed appreciation for the sacrifice attendees were making, being away from their storefronts. I know it wasn’t easy to be here. But it is so valuable.

Attendees seemed to agree. Some of the comments after the conference were:

Always good to speak with other stores and get new information

All of the discussions were very relevant.

It was the perfect mix of work and pleasure.

Well worth our time. Great to be able to talk to QFloors people and other dealers. I appreciate how you want our input as a user. Thank you.

❮ ❯

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Wow — how time flies! Summer is behind us, and it’s already time to start thinking about Year-End 2025. Can you believe it?

To help you stay on track, we strongly recommend reviewing our End of Period Procedures before the end of the year. These steps are designed to keep your data accurate and your reporting smooth.

A Quick Refresher

Ideally, you’re already doing some monthly procedures and closing your journal each month. If you’re not doing that yet, no worries! At minimum, we want you to complete a Year-End close. You can always run through our short procedures quarterly or mid-year as well.

Where to Begin

Getting started can feel overwhelming, but don’t worry, we’re here to help. The first step is making sure you’re caught up on job costing. It’s the #1 most important step.
Not sure where you stand? Give our support team a call. We can walk through a few things together, spot-check your data, and give you a bit of “homework” to get rolling.

Sales Screen:

Start in the Sales screen, sorted by All Dates. Spot check the following reports for all locations:

• InProcess All List – There should be a list of Sales that are still currently in process. Look through these sales and see if there is anything that needs to be job costed or cleaned up.
• Proposals/Templates – Add the payment column, and make sure there are no payments on Proposals. Once your customer makes a payment, the Sale should be turned into an Order. Be sure to spot check Templates for payments as well.
• Receivables – Make sure your Receivables list is accurate. This should be a list of your completed Sales where your customer still owes you money. It’s important not to un-job cost or change these sales, but look at them and decide if you are going to collect the balance.

Materials Screen:

• No Bill List – This should be a list of Materials for which you are waiting for a bill. Clean up Purchase Orders, On Order lists, and start planning when you can do a physical inventory count. This needs to be done before the end of the year.

Bills Screen:

• Current Bills List – This is a list of Bills that you currently still owe. Clean up any with zero balances. Make sure you haven’t accidentally dated any past the end of the year.

What’s Next?

This is just enough information to get you started. Be sure to follow the full directions in our End of Period Procedures so you don’t miss anything.
There you’ll find more guidance on:

• Reconciling Contract Labor Payables
• Sales Tax Payables
• Closing the Journal

Need extra help? Don’t forget to check out our Webinar on End of Period Procedures from last year. It’s a great walkthrough to get you started.

Today’s flooring customer doesn’t begin their buying journey in your showroom. They start online, often late at night, with a Pinterest board and a dream. The QFloors + Roomvo bundle was designed to make sure that journey ends with a sale in your store and a happy, loyal customer. Here’s what that looks like from their point of view:

Discovery Starts at Home

The experience begins digitally. With Roomvo Sites and the Roomvo Visualizer, customers can explore flooring options in their actual space, using just their phone. Eliminate visual hesitation, and buyers stop second-guessing. Confidence rises, and they’re ready to act.

Meanwhile, your AI chatbot captures their contact information and books an appointment for you without you lifting a finger.

Seamless Showroom Experience

When customers walk into your store, the magic continues. They’re greeted by the Roomvo Kiosk, showcasing their previously visualized styles and samples. With QTagger smart pricing tags, every product is clearly labeled and easy to update, eliminating awkward price mismatches and unprofessional-looking paper tags.

Sales reps using the Roomvo PRO app can now guide customers with total clarity, tracking their journey from first click to final install. With sample checkout tools and journey stage visibility, RSAs see exactly where the customer is, what samples they’ve taken home, and what’s needed to close. No more guessing. It’s digital follow-through done right.

Your store just felt easier. Like you already knew what I wanted.
— Your future customer

Checkout Without Confusion

With QPay, customers enjoy a secure, modern payment process. Whether customers pay in-store or online through a “Pay Now” email link, transactions are fast, seamless, and automatically synced to your QFloors system. No lost receipts.

Back-End Brilliance That Customers Feel

Post-sale, QFloors quietly powers the rest. Install scheduling, inventory updates, real-time job costing, and commission tracking all happen without manual work. Your operations team has visibility and control. Your customer enjoys a reliable, on-time installation, and a floor they love.

Why it Matters

In an era where Amazon-level convenience is expected, the QFloors + Roomvo bundle gives independent dealers the power of a fully integrated, digital-first customer journey without losing the personal touch. It’s your competitive edge against fragmented systems and bloated promises from others in the market.
Want to walk your customers through this experience in your own store?
Let’s talk about upgrading your bundle. Set up a quick call and we can go over the cost savings. We think you’ll be pleasantly surprised.

Businesses invest in new software for one reason: to solve problems, create efficiencies, and eliminate headaches. But too often, companies spend thousands on new technology they “needed,” only to let it sit idle. User licenses get purchased, implementation begins, and then it drags on. The result has become predictable: lost time, wasted money, and missed opportunities to raise profits and lower stress.

Delaying Implementation Comes at a Cost

The truth is simple: the faster you implement newly purchased software, the sooner you realize its return on investment.

Putting off implementation is one of the most expensive mistakes a business can make. Every day your new software sits unused, you’re paying for licenses, support, and updates while continuing to run old systems you were trying to get away from in the first place. It’s like buying a brand-new car and leaving it parked in the garage.

Beyond the financial waste, these delays kill momentum. When software is first purchased, employees are curious and often excited by the idea of change. After all, who doesn’t want to play with the new toy? Sure, change can be tough, but wait too long, and enthusiasm fades into skepticism. By the time you finally push to implement, your team is asking why it suddenly matters now if it didn’t then, and what could have been a smooth rollout becomes a battle for buy-in.

Meanwhile, the competition isn’t waiting. If you hold off for months or worse, years, they’re already moving forward with new tools, enhancing their processes, and winning more of the market. Falling behind can cost you business, and it’s tough to catch up once others have taken advantage of your delay.

On top of that, the longer you wait, the harder implementation becomes. Processes evolve, teams adapt workarounds, and what should have been a straightforward setup turns into a complicated, drawn-out project that’s easy to keep avoiding.

Faster Implementation Means Faster Results

The opposite is also true. When you move quickly, the benefits increase. Quicker implementation allows you to start seeing results sooner, whether that’s saving time, managing inventory more effectively, or improving customer experience through greater efficiency. Employees are more likely to embrace the software when it’s introduced with urgency and focus, and the process of going live often creates a positive change in workflows that streamline operations even further. Moving quickly positions you ahead of your competitors who hesitate, which translates into better performance, stronger market presence, and ultimately greater profits.

How Premium Implementation Can Help

Of course, speed doesn’t mean lighting your hair on fire with reckless abandon. Transitioning systems can often feel overwhelming, and that is exactly why we have our Premium Implementation process in place. It is not an extra service; it is how we help you get to your destination efficiently and confidently.

With Premium Implementation, you do not have to drive the process yourself. We create the plan, handle the heavy lifting, and guide your team every step of the way. All we ask is that you trust us to drive the bus; simply get on board, and we’ll ensure you reach your goals.

Once implementation is complete, we can expand the experience through On-Site Training, where we come to your location and work alongside your team. This hands-on approach ensures everyone understands the day-to-day operations and feels fully prepared to use the system effectively. Our goal is simple: to make sure you get where you need to go quickly, efficiently, and with complete confidence.

It’s Never Too Late

But what if you’re a customer currently struggling with stalled implementation? We can still help! Before you throw your hands up in a state of overwhelm, please reach out to us. We can adapt our Premium Implementation process for your specific needs, or offer other options to help shoulder your load. Reach out to our team and let’s brainstorm solutions together to get you unstuck.

It’s important to remember that purchasing software is not the finish line. We’ve all seen the superstar wide receiver who celebrates too early and drops the ball before crossing the goal line. Don’t make the same mistake. The value isn’t in the purchase, it’s in the implementation and the consistent use of the software to improve your business.

In today’s fast-moving world, hesitation comes with a cost. The mindset should always be to purchase, implement, and put your software to work for you as quickly as possible. That’s where the real reward lies, by raising profits and lowering stress.

Don’t just buy it. Implement it.

When it comes to closing the general journal, about half of our customers are doing it regularly. That means the other half still aren’t, and that could be costing you time and money.

In preparing for our recent users conference, Trent Ogden looked at a small sample of our customers’ systems (about 60), and found only 50% were closing the journal.

If you’re among those who aren’t, it’s time to make it a priority. Here’s why:

Your accounting balances may be incorrect

If you’ve had a general ledger (GL) conversion done by us or by your accountant, you need to have it done again for the most recent year that has had an income tax filing. Until then, your accounting balances are incorrect from one year to the next.

It’s costing you money

As mentioned above, another GL conversion will be required, which either we or your accountant will charge for. Fortunately, this only applies to the most recent tax year.

Additionally, your accountant may be billing you more each year for the extra time it takes to fix incorrect balances and prepare your returns. You’ll also likely spend a lot of time working with your accountant to reconcile discrepancies.

Unreliable data leads to poor decisions

You can’t make confident, informed business decisions with inaccurate data. Incomplete or incorrect information can lead to missed opportunities, or worse, costly mistakes.
If you’re not currently closing your journal, we strongly encourage you to start now. It’s one of the simplest steps you can take to save both time and money while ensuring your financials are accurate and dependable.
For more details, see “Save Youself Time and Money” from our December 2024 QNews.

QFloors is a core member of the FCB2B organization, which is an industry organization of manufacturers, contractors, suppliers, distributors and software vendors. The goal is to improve electronic communication between the dealer and supplier.

We are continually working to improve the industry through this B2B/Web Services technology.

On our QFloors website, we have a list of vendors who are currently B2B certified with QFloors. Each vendor has their own individual link, which can provide additional information on how to communicate with them, and shows the current FCB2B documents that are certified.

See the Full B2B-Table.

QFloors continues to grow our list of certified vendors/manufacturers. We receive a lot of feedback from customers who are wanting to use this technology with as many of their suppliers as possible. We’re continually adding to this list.

Here is a list of the most recent vendors to be certified:

• Midwest Tile, Marble & Granite, Inc. (SFTP)
• Southwind Building Products (FTP/SFTP)
• International Flooring Company (SFTP)
• RW Supply + Design (SFTP)

Other Important Notes:

• Daltile has certified FCB2B to v3.2 and is converting/transferring all accounts to use their new v3.2 price catalog.
• Surface Art is in the process of completing a new EDI system.
• Florida Tile completed a move to a new EDI software with new B2B credentials.

The following vendors are in pre-certification stages with QFloors:

• EJ Welch (SFTP)
• Genesee Ceramic Tile Distributors
• Crossville Studios (SFTP)
• Conestoga Ceramic Tile (SFTP)
• Cain and Bultman, Inc
• Robert F. Henry Tile Company, Inc.

The following vendors offer Web Services:

• Adleta
• BPI
• Buckwold Western
• Elias Wilf Corp
• Engineered Floors
• Herregan Distributors
• Jaeckle Distributors
• JJ Haines
• Louisville Tile
• Mohawk Group
• Ohio Valley Flooring
• Shaw Industries
• WC Tingle
• Virginia Tile
• William M Bird

Don’t miss out on all of the tremendous benefits of B2B/EDI and Web Services. Taking advantage of these technologies can help save time, lower stress, and boost profits. Here at QFloors, we can patiently step you through implementation. Let us know if we can help you get started, or answer any questions you might have.