QPay

How McCool’s Flooring Gets Paid 3x Faster With QPay

About McCool’s Flooring

McCool’s Flooring has been family-owned since its beginnings in 1967. What began as a small operation behind the founders’ home has grown into a large and successful independent retailer. McCools plays an important role in the industry, as an engaged leader regularly advising the largest manufacturers. The company has expanded to now span three generations and three locations. They’ve been a QFloors customer since 2008, and adopted QPay credit card processing in 2024.

Location: Greater Indianapolis area, Indiana
Founded: 1967
Services: Retail replacement and main street commercial flooring (all types)
Number of Locations: 3
Products: QPay, QFloors/QFX, Document Manager, QReporter, QSched Advanced, Roomvo Bundles
QFloors Customer Since: 2008

The Challenge

After years with their previous credit card processor, Doug and Carmen McCool were fairly happy with their rate. But they needed to find a way to make it easier and quicker for customers to pay their bills.

McCool’s, like other flooring stores, spent a lot of time chasing down payments. With their large multi-location retail operation, they were consistently dealing with hundreds of transactions. Accounts receivables sometimes stretched out an uncomfortable amount of time before collection. Customers had to either come back into the store to pay, or call with their credit card information.

Doug explained, “Rates are only as good as the ones you process. So if you don’t process the back half of a sale, your rate isn’t worth much. And every day you go beyond the installation date, without it being paid, you start losing money. Your cash flow is going to make or break you as a company. So you don’t want to give people an easy excuse not to pay.”

Doug and Carmen needed a credit card processing partner that would not only offer a low rate, but also significantly improve cash flow and ease of payment.

95% of customers

Pay within 24 hrs of installation

10 days

Receivables average (vs 30+ days)

~75% of transactions

Paid with credit cards

The Solution

McCool’s started using QPay credit card processing in 2024. It not only offered a great rate, but also saved them time and effort through its integration with their QFloors business management system. It boosted professionalism, and most importantly, it dramatically impacted collections and cash flow.

In addition to processing in-store transactions, QPay allows McCool’s to send out “Pay Now” links via email to their customers for the balance, along with attached invoices. This gives customers a quick and easy way to pay their bills, from the convenience of their home, at any hour of the day. It removes all of the barriers and excuses, resulting in fewer unpaid bills and faster payments.

“Our accountant said he’s never seen a business with this type of a rein on accounts receivable.”
Doug McCool, McCool’s Flooring

The Results

The switch to QPay credit card processing immediately had a significant impact on McCool’s cash flow and accounts receivables. Where prior to QPay, a lot of time and energy was expended chasing people down for their final payments, now, it’s very rare to not receive a payment within 24 hrs of the installation.

In addition, McCools paid $25,000 less in credit card fees in the calendar year following their switch to QPay – a substantial savings.

QPay not only helped the cash flow of their business, but it also delivered greater peace of mind to owners Doug and Carmen McCool. “As a store owner, with all that responsibility weighing heavy on your shoulders, [QPay] has been very calming. When you see payments coming through, and you didn’t have to track them down… when it’s first thing in the morning and I see that three people paid overnight, it just feels like the business is moving forward. And that’s a great feeling.”

Customers appreciate the simplicity of paying their balance from anywhere. QPay has also significantly reduced billing-related questions. Doug explained, “The customers love it. It’s linked to their invoice, so there are never any questions on what is owed.”

QPay has also increased McCool’s professionalism. “It takes you from being that mom & pop shop to being an entrepreneur,” Doug says.

When you’re the owner of a flourishing business, it’s hard to step out of the day-to-day long enough to make operational adjustments. But for Doug, switching to QPay was a decision that very quickly paid off.