A message from Colten Gines, Manager, Customer Support
Photo Credit: www.guy-sports.com
We may laugh at the idea this cartoon is presenting, but the truth is, Customer Support is rarely tested before purchasing a product. We don’t realize how vital this is to us until we hear a recorded message telling us how important our call is to them, during a 45-minute hold to speak with a representative. Not the case at QFloors! Offering training and support for our customers, quickly and efficiently, is a top priority.
In a recent survey sent to every QFloors customer, we asked you to "Rate Your Overall Satisfaction with QFloors Support" on a scale from 1-5, with 5 being very satisfied. An impressive 83.7% of respondents gave us a 4 or a 5. To put the magnitude of that in perspective, that’s an average of 4 out of 5 stars which is right there with Disneyland (yelp.com).
In answer to the question, "How would you rate our friendliness, compassion, and patience?" almost 70% gave us a 5 (the highest rating), and when combined with the 4 ratings, it totaled a remarkable 97%. We received nothing under a 3 rating.
Our emphasis on improving your experience while learning the software is paying off. We hope to continue to impress you throughout your journey with QFloors as your software provider.
Author
Colten Gines
Colten has deep roots in the flooring industry. His experience in sales and management provide a sound foundation for his role as a support consultant. Colten's enthusiasm for successful business operations and efficient system implementation match the unique advantage produced by QFloors software.