From the Desk of Chad Ogden
QFloors’ offices have been closed now for almost 3 weeks and all of our employees are working from home. For the most part things have gone pretty smoothly. We are still here to serve you, and you should be receiving the same high quality of service throughout this weird time. If this is not so, you can contact me directly through email.
In fact, every customer should know that if at any time you are not satisfied with our service, and have already gone through the correct channels (which at this time would be our staff and a manager), you can contact me anytime by sending an email. In the email please briefly explain the problem and who you have talked to in our company. My email address is email@example.com.
We currently have over 1,100 active businesses using QFloors on a daily basis so it is impossible for me to take every phone call, but in the case where you feel that we’re not helping you and that you’re at a dead-end, please reach out and contact me. I will make sure that we get whatever the problem is addressed and corrected.
We still have a few tough weeks ahead. This is the best time to get things organized in your software and business operations. Perhaps there are things that you have left undone because you didn’t have time in the past. If you are not producing at least quarterly financial statements, there are things you need to change, and right now is a great time to do that. Messy product catalogs need to be updated and cleaned. Inventory counts taken and reconciled with QFloors. If you need to implement additional products like QSched or Measure Square, now is a good time to do all of these kinds of things.
I will be hosting a free one-hour webinar, Thursday, April 24, at 2 pm MT on “Cleaning Up Your Product Catalog.” Click here to register and for more information. We plan to start hosting weekly training webinars, each Thursday, at 2 pm, if interest and participation support doing so.
Let’s all stay focused and be ready for the other side of this. Those who did this back in 2011, 2012 were the ones who were really ready for the built up demand once things turned back on. Let us know how we can help.