Case Study
Thousands saved in credit card fees and operations: How Newberry Floor Store benefits from QPay
About Newberry Floor Store
Since 2001, Newberry Floor Store has proudly been family-owned and serving the Newberry, Florida community with quality flooring from trusted brands. Owners Kim and Andy Stinton are known for their personalized touch, helping homeowners find the right products to match both style and budget. As their business expanded, they turned to QFloors software to simplify daily operations, while continuing to use a third-party provider for credit card processing.
Location: Newberry, Florida
Founded: 2001
Employees: 6
Services: Residential installation, Commercial installation, Window Coverings
Products: QFloors, QPay, QReporter
QFloors Customer Since: 2005
The challenge:
Rising credit card processing fees were quietly eating into Newberry Floor Store's profits, and it didn't go unnoticed.
We had been with Heartland for quite a while, but it was becoming very expensive. Customers were complaining, and it really was getting ridiculous,
Kim Stinton explained.
Even worse, a previous attempt to switch payment providers ended badly. Unclear billing statements and a painful onboarding process forced the Stintons to go back to their original provider. They knew a change was necessary but worried about facing another negative experience.
$5,534+
saved annually in fees
-1.22%
lower effective credit card processing rate
304+
transactions streamlined annually
The solution:
When QFloors introduced QPay, Kim felt confident making the switch.
Any time QFloors comes out with something new, I trust it. I was more than willing to give QPay a try, and I’m really glad we did.
The transition was smooth and hassle-free, unlike her past experiences. Billing was simple and clear. Additionally, QPay integrated seamlessly with QFloors, giving the owners one system to handle sales, accounting, and payments.
Today, Newberry Floor Store uses QPay not only for in-store transactions, but also to collect electronic payments more efficiently. A convenient Pay Now link is included in emails with attached invoices, allowing customers to pay with just one click.
It just feels more streamlined and convenient. Everything is all in one place, and I know I can rely on QFloors’ support if I ever need help,
Kim Stinton added.
The results:
The impact was immediate. By switching to QPay, Newberry Floor Store lowered its effective credit card processing rate by more than a full percentage point: from 3.90% to 2.79%. This led to them saving $5,534 in processing fees in a single year.
Beyond the financial benefits, QPay has simplified operations and supported the business’s long-term growth. For Kim, who started her career as a teacher before entering the flooring industry, having the right tools in place has been critical.
I’m not an accounting major. QFloors and QPay give me the tools and support I need to learn, grow, and manage this business. It’s been a great experience.
A smarter way to stop stressing and start saving.
QPay helped Newberry Floor Store cut costs, streamline payments, and gain trusted support, saving them thousands each year. Curious what QPay could do for you? Let’s talk.
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